The Golden Rule
Treat others how you’d like to be treated. Helen is a one-woman operation. Treat her well and she’ll do the same for you. She is a very patient, kind woman, but she will not tolerate people being mean to others (including the folks in their own party), drama, and overall bad behavior. Let’s have a good time and remind ourselves why we’re doing this whole thing!
Appointment Changes
Things happen and life goes on. It can be hard to play Tetris with time. After (3) three confirmed schedule changes, you will be subject to a $20 changeover fee.
Cancellation Policy
When you book an appointment, you are holding a limited space that is no longer available to others. Please be respectful and contact Helen as soon as you know you will not be able to make your appointment.
If a cancellation is necessary, she will require that you contact her at least 72 hours in advance for a local appointment and (14) fourteen days prior to an Extended Travel+ appointment.
No-Shows
One strike and you’re out. A no-show is when a client misses an appointment without canceling or notifying Helen ahead of time. This will result in the client receiving full responsibility for poor communication and being charged the full appointment fee. The client will also be refused service for a full year from the initial appointment.
Come on, it takes an average of 90 seconds to complete a text, according to Forbes. “Can’t make it, let’s reschedule,” takes way less than that.
Physical Illness
Physically ill folks… please, let’s not pass around viral infections. We’ve had enough of those recently. Please rest up and feel better soon. Let’s reschedule another time, just let Helen know so you can avoid the no-show clout.
Natural Disasters & Inclement Weather Policy
Appointments are (mainly) in New England, depending on where Helen is at the time. Weather happens. If the appointment cannot proceed due to inclement weather, your appointment will be rescheduled. Inclement weather includes hurricanes, tornados, Nor’easters, floods, etc.
State of Emergencies (i.e. Pandemics)
Your appointment is valid up to (3) three years from the initial appointment date with a freeze rate of the original costs.
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